Omnichannel Customer Care Specialist

Bob's Discount Furniture; Riverside (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Employee Discount on Day 1

Health Insurance & Vision/Dental

401(k) with Company Match

Paid Vacation & Holidays

Tuition Reimbursement

Job summary

Bob's Discount Furniture is hiring a Squad Support Associate to assist guests across in-store, phone, and digital channels. You will manage orders, handle calls, and support store teams as part of a dynamic retail environment.

The role focuses on customer service excellence, problem-solving, and proficient use of support systems, with full-time in-store scheduling flexibility. Join a fast-growing, values-driven company and enjoy employee discounts and benefits.

Qualifications

• Must be at least 18 years old to be considered for employment with Bob's
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies
• Physical Demands: ability to stand/walk showroom floor, sit at desk, speak on phone and use office equipment

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Support orders, process payments, and help with order entry in systems.
• Help store teams and contribute to a smooth omnichannel shopping experience.
• Represent Bob's with integrity, enthusiasm, and care in all interactions.

Skills

Guest communication and empathy

Omnichannel customer support

Order entry and accuracy

Cash handling and payments

Multitasking

Problem-solving

Positive mindset

Technology adaptability

Retail/customer service experience

Sales/CRM familiarity

Store operations/fulfillment

Job description

Bob's Discount Furniture is hiring a Squad Support Associate to assist guests across in-store, phone, and digital channels. You will manage orders, handle calls, and support store teams as part of a dynamic retail environment.

The role focuses on customer service excellence, problem-solving, and proficient use of support systems, with full-time in-store scheduling flexibility. Join a fast-growing, values-driven company and enjoy employee discounts and benefits.