Omnichannel Customer Support Specialist

Bob's Discount Furniture; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off

401(k) with company match

Employee discounts

Training & career development

Job summary

Bob’s Discount Furniture is seeking a Customer Service Support Associate to join the Bob Squad. In this in-store, full-time role you will assist guests in person, over the phone, and across digital channels to ensure a smooth shopping experience.

You will handle orders, support store teams, and process payments using company systems, bringing empathy, professionalism, and a can-do attitude to every interaction.

Qualifications

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication and customer service skills.
• Basic computer proficiency; willingness to learn new technologies.
• Physical ability to stand, walk, and use a computer.

Responsibilities

• Assist guests in person, over the phone, and across digital channels.
• Process orders and enter information accurately in support systems.
• Support store teams and help manage customer inquiries.
• Handle payments and cash processing.
• Maintain high levels of empathy and professionalism.

Skills

Guest communication

Omnichannel support

Order entry accuracy

Cash handling

Multitasking

Problem-solving

Positive mindset

Technology adaptability

Tools

CRM system

Support systems

Job description

Bob’s Discount Furniture is seeking a Customer Service Support Associate to join the Bob Squad. In this in-store, full-time role you will assist guests in person, over the phone, and across digital channels to ensure a smooth shopping experience.

You will handle orders, support store teams, and process payments using company systems, bringing empathy, professionalism, and a can-do attitude to every interaction.