Omnichannel Customer Support Associate

Bob's Discount Furniture; New York, Northern (NY, KY); Hybrid; USD 49,594,000 - 54,415,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

401(k) Match

Pet Insurance

Life Insurance

Tuition Reimbursement

Training & Development

Employee Discount

Job summary

Bob’s Discount Furniture is hiring a Customer Service Support Associate – Bob Squad in Brooklyn, NY. This full-time, in-store role requires flexibility to work retail hours and involves assisting guests across in-person, phone, and digital channels to ensure a seamless shopping experience.

The position emphasizes guest communication, omnichannel support, accurate order entry, cash handling, and problem solving in a fast-paced retail environment, with growth and training opportunities provided.

Qualifications

• Experience in retail, call centers, or customer service preferred.
• Sales or CRM system familiarity is advantageous.
• Ability to support store operations and fulfillment processes.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Enter orders accurately using support systems.
• Handle cash and payment processing.
• Multitask and follow through on multiple requests.
• Identify root causes and solve problems efficiently.

Skills

Omnichannel support

Guest communication

Order entry accuracy

Cash handling

Multitasking

Problem solving

Tech adaptability

Tools

CRM familiarity

Job description

Bob’s Discount Furniture is hiring a Customer Service Support Associate – Bob Squad in Brooklyn, NY. This full-time, in-store role requires flexibility to work retail hours and involves assisting guests across in-person, phone, and digital channels to ensure a seamless shopping experience.

The position emphasizes guest communication, omnichannel support, accurate order entry, cash handling, and problem solving in a fast-paced retail environment, with growth and training opportunities provided.