In-Store Omnichannel Customer Care Pro

Bob's Discount Furniture; Charlotte (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid Vacation

Job summary

Bob’s Discount Furniture seeks a Customer Service Support Associate to assist guests across in-store, phone, and digital channels. You will help with orders, payments, and coordinating with store teams to ensure a seamless shopping experience.

The role emphasizes customer focus, strong communication, and tech-savviness in a dynamic retail setting, with full-time in-store hours and flexible retail scheduling.

Qualifications

• Customer-focused and able to communicate clearly across channels.
• Experience with order entry and payment processing is preferred.
• Comfort with basic computer systems and quickly learning new tools.

Responsibilities

• Assist guests in person, over the phone, and across digital channels to ensure a smooth shopping experience.
• Enter orders accurately and support payment processing and checkout tasks.
• Support store teams with daily in-store operations and problem resolution.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem solving

Tech savvy

Customer service

Tools

CRM system

Job description

Bob’s Discount Furniture seeks a Customer Service Support Associate to assist guests across in-store, phone, and digital channels. You will help with orders, payments, and coordinating with store teams to ensure a seamless shopping experience.

The role emphasizes customer focus, strong communication, and tech-savviness in a dynamic retail setting, with full-time in-store hours and flexible retail scheduling.