Guest Experience Specialist — In-Store & Digital Support

Bob's Discount Furniture; Glendale (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

401(k) Plan

Life Insurance

Tuition Reimbursement

Employee Discount

Job summary

Bob’s Discount Furniture is seeking a Customer Service Support Associate to assist guests in-store, over the phone, and digitally. This full-time, in-store role requires flexibility to work retail hours and deliver excellent service throughout the customer journey.

You will help with orders, manage calls, and support store teams while representing Bob’s with integrity and care. A team player who loves solving problems will thrive here.

Qualifications

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Support orders and ensure accurate entry in systems.
• Manage calls and support store teams to ensure a smooth shopping experience.
• Represent Bob’s with integrity, enthusiasm, and care.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem solving

Professionalism

Tech aptitude

Tools

CRM system

Job description

Bob’s Discount Furniture is seeking a Customer Service Support Associate to assist guests in-store, over the phone, and digitally. This full-time, in-store role requires flexibility to work retail hours and deliver excellent service throughout the customer journey.

You will help with orders, manage calls, and support store teams while representing Bob’s with integrity and care. A team player who loves solving problems will thrive here.