Retail Mobile Tech & Customer Support Specialist

Comcast; Westminster (MD); On-site; USD 26,000 - 30,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience for mobile products and services. You will act as a go-to technical and operational resource, helping with activations, education, troubleshooting, and escalations while driving customer confidence and satisfaction.

The role focuses on mobile activations, upgrades, and ensuring a clean, welcoming store environment.

Qualifications

• High School Diploma / GED (Required).

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.

Skills

Communication

Customer Focus

Integrity

Resilience

Teamwork

Organization

Self-motivation

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience for mobile products and services. You will act as a go-to technical and operational resource, helping with activations, education, troubleshooting, and escalations while driving customer confidence and satisfaction.

The role focuses on mobile activations, upgrades, and ensuring a clean, welcoming store environment.