In-Store Mobile Tech & Customer Care Specialist

Comcast Resume; Morton Grove (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile and transactional activities. You will activate devices, educate customers, troubleshoot issues, and assist with store operations to ensure a clean, confident customer journey.

The role emphasizes a white-glove activation experience, handling escalations, and upselling accessories while maintaining store standards and adherence to company policies.

Qualifications

• Communication, Critical Thinking, Problem Solving, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Responsibilities

• Mobile activations, customer education and upsell; assist with device setup and connectivity; troubleshoot escalations and recover accounts; process returns and exchanges; support on‑floor merchandising and store operations; deliver quick device swaps and on‑demand deliveries.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile and transactional activities. You will activate devices, educate customers, troubleshoot issues, and assist with store operations to ensure a clean, confident customer journey.

The role emphasizes a white-glove activation experience, handling escalations, and upselling accessories while maintaining store standards and adherence to company policies.