In-Store Mobile Tech Advisor for Customer Solutions

T-MOBILE USA, Inc.; Addison (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Paid Time Off

Stock Purchase Plan

Paid Holidays

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to assist customers in a fast-paced retail environment. You will develop product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, using digital tools and service plan recommendations.

You will complete training, collaborate across channels, and contribute to customer satisfaction and loyalty. This role emphasizes customer interaction, adaptability, and teamwork within a dynamic team.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to learn retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience (Preferred)

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to assist customers in a fast-paced retail environment. You will develop product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, using digital tools and service plan recommendations.

You will complete training, collaborate across channels, and contribute to customer satisfaction and loyalty. This role emphasizes customer interaction, adaptability, and teamwork within a dynamic team.