In-Store Mobile Tech & Service Advisor

T-MOBILE USA, Inc.; Macedonia (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Paid holidays

Tuition assistance

Flexible spending account

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is a retail role focused on engaging customers and guiding them through technology and service options in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The role emphasizes collaboration, training completion, and delivering a seamless, positive shopping experience.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Communication

Sales

Change Agility

Multitasking

Teamwork Orientation

Engaging People

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is a retail role focused on engaging customers and guiding them through technology and service options in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The role emphasizes collaboration, training completion, and delivering a seamless, positive shopping experience.