In-Store Mobile Tech & Service Expert

T-Mobile; Madison (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Annual Stock Grant

Paid time off

Holidays

Commuter benefits

Job summary

T-Mobile in the United States is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions using digital tools, and guide customers through their shopping journey. Training will cover retail processes, systems, and wireless technology innovations, helping you deliver a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience (retail preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in the United States is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions using digital tools, and guide customers through their shopping journey. Training will cover retail processes, systems, and wireless technology innovations, helping you deliver a seamless customer experience.