In-Store Mobile Experience Specialist

Comcast; Spokane (WA); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Comcast is seeking a full-time Retail Service Associate to support the store team with in-store customer service, mobile activations, education, and troubleshooting. You will help with device setup, account security, and upsell opportunities while maintaining a clean, welcoming store.

The role requires high school diploma or GED, open availability for a full-time schedule including evenings and weekends, and the ability to lift up to 25 pounds. Excellent customer service skills are essential.

Qualifications

• Customer-focused in-store service requiring strong interpersonal skills.
• Ability to explain device features and assist with mobile activations and troubleshooting.
• Willingness to learn Comcast products and promote digital options.

Responsibilities

• Activate devices and educate customers on setup and connectivity.
• Troubleshoot device/service issues and assist with account security and replacements.
• Assist with on-demand deliveries, upsell accessories, and maintain store cleanliness and organization.

Skills

Customer focus

Workplace organization

Technical knowledge

Teamwork

Self motivation

Resilience

Communication

Critical thinking

Problem solving

Professional integrity

Education

High School Diploma or GED

Job description

Comcast is seeking a full-time Retail Service Associate to support the store team with in-store customer service, mobile activations, education, and troubleshooting. You will help with device setup, account security, and upsell opportunities while maintaining a clean, welcoming store.

The role requires high school diploma or GED, open availability for a full-time schedule including evenings and weekends, and the ability to lift up to 25 pounds. Excellent customer service skills are essential.