In-Store Mobile Activation & Support Specialist

Comcast Corporation; Salem (OR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Comcast Corporation is seeking a Retail Service Associate to join our store team and deliver a best-in-class customer experience across mobile activations, education, and support. You will be a go-to tech and operations resource, helping customers set up devices, transfer data, and navigate account security while ensuring a clean, accessible store environment.

The role emphasizes hands-on demonstrations, upsell opportunities for accessories, and adherence to Comcast operating principles.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.
• Strong communication and problem-solving skills.
• Customer-focused and team-oriented.

Responsibilities

• Activate devices and assist customers with BYOD and setup.
• Troubleshoot and resolve device or service issues.
• Assist with transitions, transfers, and account security.
• Support on-demand deliveries and upsell accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Corporation is seeking a Retail Service Associate to join our store team and deliver a best-in-class customer experience across mobile activations, education, and support. You will be a go-to tech and operations resource, helping customers set up devices, transfer data, and navigate account security while ensuring a clean, accessible store environment.

The role emphasizes hands-on demonstrations, upsell opportunities for accessories, and adherence to Comcast operating principles.