In-Store Mobile Activation & Customer Support Specialist

Comcast; Knoxville (TN); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast in Knoxville, TN seeks a Retail Service Associate to deliver a best-in-class customer experience across mobile and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean, functional store and assist customers with activation, education, troubleshooting, and account support.

You will demonstrate enthusiasm for technology, perform device activations, transfers, password resets, and upsell accessories, while following company policies

Qualifications

• High School Diploma or equivalent required.
• 0-2 years of relevant work experience in retail or tech support.
• Strong customer service and communication skills.

Responsibilities

• Assist with mobile activations and onboarding of customers.
• Educate customers on devices, accessories, and services.
• Troubleshoot basic device or account issues and guide at‑store escalations.
• Process returns, exchanges, and warranty claims per policy.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma

Job description

Comcast in Knoxville, TN seeks a Retail Service Associate to deliver a best-in-class customer experience across mobile and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean, functional store and assist customers with activation, education, troubleshooting, and account support.

You will demonstrate enthusiasm for technology, perform device activations, transfers, password resets, and upsell accessories, while following company policies