Mobile Activation & Service Specialist

Comcast; Memphis (TN); On-site; USD 20,664 - 24,796; Full time

Job summary

Comcast in Memphis is seeking a Retail Service Associate to deliver a best-in-class customer experience across mobile and operations. You will handle activations, education, troubleshooting, and support store priorities to ensure customers leave confident in Comcast products and services.

Responsibilities include assisting with device setup, account security, and on-demand delivery tasks while maintaining store standards and upselling accessories. Previous retail tech exposure is helpful.

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant work experience requested.

Responsibilities

• Assist customers with activating devices and BYOD onboarding.
• Educate customers on features and accessories to drive sales.
• Troubleshoot basic device and service issues.
• Support with transfers, account security, and returns.
• Maintain store cleanliness and merchandising standards.

Skills

Customer focus

Workplace organization

Teamwork

Self motivation

Resilience

Communication

Professional integrity

Education

High School Diploma / GED

Job description

Comcast in Memphis is seeking a Retail Service Associate to deliver a best-in-class customer experience across mobile and operations. You will handle activations, education, troubleshooting, and support store priorities to ensure customers leave confident in Comcast products and services.

Responsibilities include assisting with device setup, account security, and on-demand delivery tasks while maintaining store standards and upselling accessories. Previous retail tech exposure is helpful.