In-Store Financial Services Specialist

Ccffamilyofbrands; Lakewood (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

On‑the‑job training

Learning management system access

Career advancement opportunities

Educational Reimbursement Program

401(k) and employer match

Healthcare options including telemed

Mental health resources and EAP

Discount marketplace

Paid time off (12 days first year)

Casual dress code

Job summary

CheckSmart in Lakewood, OH is seeking a Customer Service Representative to help customers access financial solutions and deliver excellent in-store service. You will process a range of transactions, build relationships, and participate in community events while receiving hands-on training to support long-term growth.

This role offers a structured development path within the CCFFamily of Brands. The position requires a full-time schedule, including weekends, and a strong focus on accuracy,

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail.
• Proficiency in using phones, POS system, Microsoft Office.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet the physical demands of this position.

Responsibilities

• Cultivate lasting customer relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services that fit customers' lifestyles.
• Enter and maintain customer information in a POS system with precision.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Participate in in-store events and community activities.
• Maintain store appearance and cleanliness to enhance customer experience.
• Manage opening/closing procedures and cash drawer as needed.
• Ensure compliance with company policies and applicable laws.
• Engage in ongoing training and stay current on product changes.
• Work full-time, including weekends.

Skills

Verbal and written communication

Attention to detail

Customer service oriented

Data entry

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CheckSmart in Lakewood, OH is seeking a Customer Service Representative to help customers access financial solutions and deliver excellent in-store service. You will process a range of transactions, build relationships, and participate in community events while receiving hands-on training to support long-term growth.

This role offers a structured development path within the CCFFamily of Brands. The position requires a full-time schedule, including weekends, and a strong focus on accuracy,