Customer Service Specialist – Cash & Payments

Ccffamilyofbrands; Euclid (OH); Hybrid; USD 2,066,000 - 2,514,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational reimbursement program

Medical insurance options with HSA/FSA

401(k) match program

Company discounts

Job summary

CheckSmart in Euclid, OH, is seeking a Customer Service Representative to help customers access financial solutions and provide exceptional in‑store experiences. You’ll process transactions, build relationships, and participate in on‑site events while working in a fast‑paced, growth‑oriented environment.

Entry-level training and development are provided; there are opportunities for advancement across the CheckSmart family. This is a full‑time, in‑person role with weekend hours.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands of this position, including standing most of the time and lifting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold security and cash-handling procedures at opening/closing.

Skills

Communication skills

Customer service

Data entry

Phone & POS proficiency

English required

Education

High School diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CheckSmart in Euclid, OH, is seeking a Customer Service Representative to help customers access financial solutions and provide exceptional in‑store experiences. You’ll process transactions, build relationships, and participate in on‑site events while working in a fast‑paced, growth‑oriented environment.

Entry-level training and development are provided; there are opportunities for advancement across the CheckSmart family. This is a full‑time, in‑person role with weekend hours.