In-Store Financial Service Associate — Growth & Training

Community Choice Financial Family of Brands; Columbus (OH); On-site; USD 2,066,000 - 2,514,000; Full time

Benefits offered by this job

Paid training

Learning platform

Cross-brand opportunities

Key Holder program

401(k) match

Life and AD&D insurance

Dental & vision

Job summary

The Community Choice Financial® Family of Brands is seeking a Customer Service Representative in Columbus, OH to help customers access financial solutions and provide in-store support.

You will handle check cashing, money transfers, and payments while delivering excellent customer service. The role offers hands-on training, career development, and a path for advancement within a fast-growing company.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet the physical demands of this position, including standing and lifting.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.

Skills

Communication

Customer service

Attention to detail

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

The Community Choice Financial® Family of Brands is seeking a Customer Service Representative in Columbus, OH to help customers access financial solutions and provide in-store support.

You will handle check cashing, money transfers, and payments while delivering excellent customer service. The role offers hands-on training, career development, and a path for advancement within a fast-growing company.