In-Store CSR: Hands-On Training & Growth

Ccffamilyofbrands; Ohio; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross brand opportunities

Educational reimbursement

401(k) and retirement match

Job summary

CheckSmart in Lakewood, OH is seeking a Customer Service Representative to support customers with transactions and financial services in a fast-paced, in-store environment. You will engage with diverse customers, enter data accurately, and help drive community-based solutions.

The role emphasizes in-person work, ongoing training, and opportunities for growth within the CCFFamily of Brands. A full‑time schedule with weekends is expected.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Uphold compliance with Company policies and procedures, and all relevant laws and regulations.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Skills

Communication

Data entry

POS system

Microsoft Office

Customer service

Bilingual

Education

High school diploma

Tools

POS system

Job description

CheckSmart in Lakewood, OH is seeking a Customer Service Representative to support customers with transactions and financial services in a fast-paced, in-store environment. You will engage with diverse customers, enter data accurately, and help drive community-based solutions.

The role emphasizes in-person work, ongoing training, and opportunities for growth within the CCFFamily of Brands. A full‑time schedule with weekends is expected.