In-Store Customer Service Pro with Growth Path

CCF Family of Brands; Covington (KY); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross-brand training opportunities

Key Holder Program for leadership

401(k) with company match

Medical insurance options

Paid time off

Casual dress code

Job summary

CheckSmart in Covington, KY is seeking a Customer Service Representative to help customers access financial solutions and to process transactions such as check cashing, money transfers, and payments, while delivering an exceptional in-store experience.

Training is provided as part of a high-performance environment and there are opportunities for growth across our eleven brands nationwide, with coaching and development to support long-term success.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Professional demeanor

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Cash handling

Job description

CheckSmart in Covington, KY is seeking a Customer Service Representative to help customers access financial solutions and to process transactions such as check cashing, money transfers, and payments, while delivering an exceptional in-store experience.

Training is provided as part of a high-performance environment and there are opportunities for growth across our eleven brands nationwide, with coaching and development to support long-term success.