In-Store Customer Service & Payments Pro

Community Choice Financial Family of Brands; Toledo (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational Reimbursement

Cross brand training

Key Holder Program

Performance-based career advancement

Educational Reimbursement Program

Medical insurance options

401(k) and Roth 401(k) with company 
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Life and AD&D insurance

Discount Marketplace

Paid time off

Jeans and sneakers dress code

Mental health resources

Job summary

Community Choice Financial Family of Brands in Toledo, OH, is seeking a Customer Service Representative for CheckSmart. You will help customers access financial solutions, process transactions (check cashing, money transfers, payments) and provide an exceptional in-store experience.

This full-time role includes paid training, broad benefits, cross-brand mobility, and a path to leadership. Expect 40 hours/week, in-person work, with weekends as required.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required and conducted in accordance with applicable law.
• Ability to meet physical demands including standing for long periods and lifting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and adhere to cleanliness standards.
• Uphold compliance with policies and applicable laws.
• Work a full-time in-person schedule, including weekends.

Skills

Communication

Attention to detail

Data entry

Verbal communication

Professional demeanor

Education

High school diploma

Tools

POS system

Microsoft Office

Phone usage

Job description

Community Choice Financial Family of Brands in Toledo, OH, is seeking a Customer Service Representative for CheckSmart. You will help customers access financial solutions, process transactions (check cashing, money transfers, payments) and provide an exceptional in-store experience.

This full-time role includes paid training, broad benefits, cross-brand mobility, and a path to leadership. Expect 40 hours/week, in-person work, with weekends as required.