In-Store Customer Service Pro | Growth & Training

Ccffamilyofbrands; Amelia (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross brand training

Key Holder program

Performance-based advancement

Educational Reimbursement

Medical insurance options

401(k) and Roth 401(k) match

Life and AD&D Insurance

Voluntary benefits package

Employee Assistance Program

Discount Marketplace

Paid time off 12 days first year

Business casual dress (jeans and sne?k

Job summary

CheckSmart in Amelia, OH seeks a Customer Service Representative to assist the local community with in-store financial services and everyday transactions. You will build relationships, process check cashing and payments, and participate in training to advance within the company.

The role offers hands-on onboarding, benefits, and a path to leadership through a Key Holder program. A full-time, in-person schedule is required, with weekend availability.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, including standing, moving up to 25 pounds, and operating mechanical controls.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site store tasks and events.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain security procedures, including vault and cash drawer management.
• Uphold compliance with company policies and applicable laws.
• Engage in ongoing training and stay current on product and process changes.
• Work in a dynamic, fast-paced environment and manage multiple tasks to meet goals.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular, in-person attendance, including weekends (40 hours/week).

Skills

Communication

Data entry

Multi-tasking

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CheckSmart in Amelia, OH seeks a Customer Service Representative to assist the local community with in-store financial services and everyday transactions. You will build relationships, process check cashing and payments, and participate in training to advance within the company.

The role offers hands-on onboarding, benefits, and a path to leadership through a Key Holder program. A full-time, in-person schedule is required, with weekend availability.