In-Store Experience Specialist — Build Customer Ownership

Apple; Wauwatosa (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

Employee stock programs

Education reimbursement

Discounts on Apple products

Job summary

Apple Retail is hiring a Specialist to build brand loyalty and create owners of Apple products and services. You will ask questions to understand customer needs, customize recommendations, and deliver an exceptional service experience in a fast-paced store environment.

You’ll stay informed about Apple products, services, and purchase options, while supporting teammates and maintaining accuracy. You’ll contribute to an inclusive culture and embody Apple’s values in daily interactions.

Qualifications

• Customer-facing experience and ability to learn Apple products and services.
• Ability to personalize solutions based on customer needs and communicate them clearly.
• Comfort in a fast-paced setting with multiple customers at once.
• Team-oriented with shared responsibility and accountability.
• Curious, open to learning, and able to handle confidential information.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products.
• Educate customers on buying options and ownership opportunities.
• Stay up-to-date on Apple products, services, and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance; assist in other store tasks.
• Promote an inclusive environment and reflect Apple’s values daily.

Skills

product knowledge

personalization

multitasking

teamwork

curiosity

confidential information handling

Job description

Apple Retail is hiring a Specialist to build brand loyalty and create owners of Apple products and services. You will ask questions to understand customer needs, customize recommendations, and deliver an exceptional service experience in a fast-paced store environment.

You’ll stay informed about Apple products, services, and purchase options, while supporting teammates and maintaining accuracy. You’ll contribute to an inclusive culture and embody Apple’s values in daily interactions.