Apple Retail Specialist: Turn Shoppers into Owners

Apple; Santa Clarita (CA); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Stock program eligibility

Employee product discounts

Tuition reimbursement

Job summary

Apple Retail is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You will deliver a customer service experience that is unmatched, asking questions to learn customer needs and tailoring recommendations to enrich their lives.

You will stay informed about Apple products, services, and purchase options, and support peers by sharing knowledge. You will help maintain accuracy, follow guidance, and contribute to an inclusive environment within the store.

Qualifications

• Availability to work schedule based on business needs including nights, weekends, and public holidays.
• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate them effectively.
• Ability to work in a fast-paced environment and support multiple customers.
• Curiosity and openness to learning from others.
• Trust with sensitive or confidential information.

Responsibilities

• Deliver excellent service by understanding customer needs, presenting products and services, and educating customers on purchase options.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge about products, services, and options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks including customer service across store areas.
• Contribute to an inclusive environment and demonstrate Apple’s values in daily activities.

Skills

Product knowledge

Personalized solutions

Multi-customer support

Team collaboration

Curiosity

Confidential information

Job description

Apple Retail is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You will deliver a customer service experience that is unmatched, asking questions to learn customer needs and tailoring recommendations to enrich their lives.

You will stay informed about Apple products, services, and purchase options, and support peers by sharing knowledge. You will help maintain accuracy, follow guidance, and contribute to an inclusive environment within the store.