In-Store Experience Lead: Coach & Engage Customers

KITH; New York (NY); On-site; USD 37,000 - 51,000; Full time

Job summary

KITH is seeking a Customer Experience Supervisor in New York to lead the sales team on the shop floor and drive an elevated in-store experience. You will coach team members in real time, model brand service standards, and support daily store operations to ensure consistent execution of our customer-centric approach.

In this role you will partner with Store Management to guide daily activities, support customer engagement initiatives, and help execute brand activations, ensuring customers leave

Qualifications

• 2-3 years management experience in retail customer centric environment.
• 1 year+ experience with retail/apparel operations, preferred but not required.
• 1 year+ resolving customer service-related issues.

Responsibilities

• Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
• Act as a role model for service behaviors, product knowledge, and customer engagement.
• Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards.
• Help foster a positive, collaborative, and high-performing team environment.
• Guide work activities throughout the day and support team productivity when managers are not present.
• Champion a welcoming and elevated in-store experience that reflects the brand's service standards and culture.
• Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.

Skills

Leadership on floor

Customer engagement

Product knowledge

Coaching real-time

Team collaboration

Time management

Physical stamina

Job description

KITH is seeking a Customer Experience Supervisor in New York to lead the sales team on the shop floor and drive an elevated in-store experience. You will coach team members in real time, model brand service standards, and support daily store operations to ensure consistent execution of our customer-centric approach.

In this role you will partner with Store Management to guide daily activities, support customer engagement initiatives, and help execute brand activations, ensuring customers leave