Retail Lead Supervisor — Guest Experience & Sales

Coach; Central Valley (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Lead Supervisor in New York to join our store leadership team. You will drive guest experiences, lead daily sales goals, and coach associates to elevate service, beverage craft, and selling skills while ensuring food safety and accurate cash handling.

You will oversee opening/closing procedures, inventory management, and visual merchandising, acting as a true Coach ambassador in the local market.

Qualifications

• 1+ years of experience in retail or food service management.
• Experience in customer-facing roles and delegating tasks.
• Organizational skills and ability to work with food & beverage operating systems.
• Ability to meet store operating policies and standards, including food safety and cash handling.

Responsibilities

• Guest Experience: Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership: Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team Coaching: Provide real-time feedback, training, and support to associates to elevate beverage craft, selling, and service skills.
• Operations: Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving: Address customer concerns and operational issues with professionalism and urgency.
• Brand Ambassador: Uphold Coach’s brand values and ensure a consistent luxury experience while acting as an ambassador in the local market/mall.

Skills

Retail management

Customer service

Delegation

Cash handling

Inventory management

Food safety

Job description

Coach is seeking a Lead Supervisor in New York to join our store leadership team. You will drive guest experiences, lead daily sales goals, and coach associates to elevate service, beverage craft, and selling skills while ensuring food safety and accurate cash handling.

You will oversee opening/closing procedures, inventory management, and visual merchandising, acting as a true Coach ambassador in the local market.