Retail Team Lead: Customer Experience & Operations

Apple Inc.; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Product discounts

Education reimbursement

Relocation assistance

Employee stock programs

Job summary

Apple Inc. in New York seeks a Lead to support the Store Leadership team and drive exceptional customer interactions. You will mentor teammates, organize the sales floor and communications to optimize the customer experience and ensure sales strategy is executed with leadership.

As a Lead, you energize the team, address feedback, and manage opening/closing procedures, cash handling, and overrides, while upholding inclusion and Apple values in daily work.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays.
• Experience in retail or sales.
• Experience mentoring or leading others.

Responsibilities

• Lead and mentor the team, organize store workflow and communication with leadership.
• Ensure sales strategy is communicated to the team and executed with leadership.
• Energize, inform, and align team on goals and performance.
• Address time-sensitive feedback and operational needs, including opening/closing procedures and cash management.
• Provide customer service and support, while fostering an inclusive environment.

Skills

Retail experience

Leadership

Mentoring

Job description

Apple Inc. in New York seeks a Lead to support the Store Leadership team and drive exceptional customer interactions. You will mentor teammates, organize the sales floor and communications to optimize the customer experience and ensure sales strategy is executed with leadership.

As a Lead, you energize the team, address feedback, and manage opening/closing procedures, cash handling, and overrides, while upholding inclusion and Apple values in daily work.