In-Store Customer Service Associate

TMX Finance Family of Companies; Tucson (AZ); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Career advancement opportunities

Educational reimbursement

Health insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits: dental, vision,dis

Job summary

TitleMax is a leading national title lending company seeking a Customer Service Representative to deliver exceptional service and educate customers on loan and pawn options. You will support store operations and help drive community engagement.

The role emphasizes in-person interactions, regulatory compliance, data accuracy, and teamwork. Comprehensive training and benefits accompany a full-time schedule with some weekend hours.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills essential.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and data entry accuracy.
• Valid driver’s license and auto insurance for use during shifts.
• Proficiency in phone, POS, MS Office and computer systems.
• Must be at least 18 years old.
• Background check required per law.
• Ability to meet physical demands (standing, lifting up to 25 lbs).

Responsibilities

• Provide an exceptional customer experience throughout the full loan/pawn process by educating customers and making recommendations based on financial needs.
• Assist in customer account management by accepting payments, monitoring, and scheduling appointments.
• Leverage partnerships to obtain referrals and participate in store/community events.
• Develop customer relationships to build new business and maintain store profitability.
• Conduct vehicle appraisals accurately using the provided tool.
• Enter and maintain customer information in the POS system with accuracy.
• Uphold compliance with company policies and local, state, and federal laws.

Skills

Verbal and written communication

Professional demeanor

Attention to detail

Driver's license & auto insurance

MS Office / POS systems

18+ years old

Background check required

Physical stamina

Education

High school diploma or equivalent

Tools

POS software

Microsoft Office

Job description

TitleMax is a leading national title lending company seeking a Customer Service Representative to deliver exceptional service and educate customers on loan and pawn options. You will support store operations and help drive community engagement.

The role emphasizes in-person interactions, regulatory compliance, data accuracy, and teamwork. Comprehensive training and benefits accompany a full-time schedule with some weekend hours.