Customer Service Specialist — Loans & Pawn Advisor

Talentify; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training

Learning management system access

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits (dental, vision, D+

Paid time off (12 days/yr)

Casual dress code

Job summary

TitleMax is seeking a Customer Service Representative to engage customers in-store, educate them on loan/pawn options, and support the Store Operations team. The role emphasizes relationship-building, data accuracy, and adherence to policies while delivering an exceptional customer experience.

Ideal candidates will have strong communication skills, a professional demeanor, and reliable attendance for a full-time schedule that may include limited Saturdays.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phone, POS, Microsoft Office, and computer systems.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

Skills

Excellent verbal and written comms

Professional demeanor

Meticulous data entry

POS & Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Phone

Point of Sale (POS)

Microsoft Office

Job description

TitleMax is seeking a Customer Service Representative to engage customers in-store, educate them on loan/pawn options, and support the Store Operations team. The role emphasizes relationship-building, data accuracy, and adherence to policies while delivering an exceptional customer experience.

Ideal candidates will have strong communication skills, a professional demeanor, and reliable attendance for a full-time schedule that may include limited Saturdays.