Customer Service & Financial Solutions Specialist

Talentify; Smyrna (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

New hire training program

Medical insurance options

401(k) retirement plan with company-mÃ

Paid time off

Job summary

TitleMax is seeking a Customer Service Representative to support our Store Operations through loan/pawn processes, customer onboarding, and in-store events. You will educate customers, manage accounts, and help build brand loyalty in a fast-paced environment.

The role requires excellent communication, data entry accuracy, and adherence to policies. In-person, full-time schedule with some Saturday hours is expected across locations.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required.
• Ability to meet physical demands including standing, lifting, and movement.
• Ability to work a full-time schedule with regular in-person attendance.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours.

Skills

Customer service

Verbal & written comms

Data entry

MS Office

POS familiarity

Attention to detail

18+ age

Education

High school diploma or equivalent

Tools

Point of Sale (POS) systems

Microsoft Office

Job description

TitleMax is seeking a Customer Service Representative to support our Store Operations through loan/pawn processes, customer onboarding, and in-store events. You will educate customers, manage accounts, and help build brand loyalty in a fast-paced environment.

The role requires excellent communication, data entry accuracy, and adherence to policies. In-person, full-time schedule with some Saturday hours is expected across locations.