Customer Experience & Cash Services Specialist

Talentify; Waycross (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training program

Learning management system

Career advancement

Educational reimbursement

Medical insurance options

401(k) plan matching

Life and AD&D insurance

Voluntary benefits

Paid Time Off

Casual dress code

Job summary

TitleMax is seeking a Customer Service Representative to support our Store Operations team in earning customer trust and driving community relationships. You will educate customers through the loan/pawn process, handle payments, manage appointments, and help build new business while maintaining compliance and accurate data entry.

You will work a full-time in-person schedule, including limited Saturday hours, with training and growth opportunities, comprehensive benefits, and a focus on

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Skills

Verbal communication

Written communication

Professional demeanor

Data entry accuracy

POS systems

MS Office

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

TitleMax is seeking a Customer Service Representative to support our Store Operations team in earning customer trust and driving community relationships. You will educate customers through the loan/pawn process, handle payments, manage appointments, and help build new business while maintaining compliance and accurate data entry.

You will work a full-time in-person schedule, including limited Saturday hours, with training and growth opportunities, comprehensive benefits, and a focus on