In-Store Loan & Customer Care Specialist

Talentify; Show Low (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training

Learning management system

Career advancement

Educational reimbursement

Medical insurance options

401(k) retirement plan

Life and AD&D insurance

Voluntary benefits

Paid time off

Casual dress code

Job summary

TitleMax is seeking a Customer Service Representative to deliver exceptional service throughout the loan/pawn process and educate customers on financial options. You will manage payments, appointments, and referrals while building relationships to drive store profitability and brand loyalty.

The role requires strong communication, data entry accuracy, and compliance with policies and laws. A full-time in-person schedule includes some Saturdays, with mileage-compensated driving and a

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, POS, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

Skills

Verbal communication

Written communication

Professional demeanor

Attention to detail

Data entry

Driver's license

Vehicle insurance

Microsoft Office

18+ years

Background checks

Physical stamina

Tools

POS system

Microsoft Office

Job description

TitleMax is seeking a Customer Service Representative to deliver exceptional service throughout the loan/pawn process and educate customers on financial options. You will manage payments, appointments, and referrals while building relationships to drive store profitability and brand loyalty.

The role requires strong communication, data entry accuracy, and compliance with policies and laws. A full-time in-person schedule includes some Saturdays, with mileage-compensated driving and a