In-Store Customer Experience Specialist

Ocean-State-Job-Lot; Weymouth (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off

Comprehensive Health & Wellness

Job summary

Ocean State Job Lot in Weymouth, MA is seeking a Store Specialist to deliver friendly, efficient customer service while handling complex POS transactions and merchandising duties. The role emphasizes teamwork and adherence to store policies.

This on-site, part-time position offers an Associate Discount of 30%, comprehensive benefits, and opportunities to contribute to store operations and customer satisfaction. Availability including nights and weekends is required.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills.
• Full-time availability to work nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point‑of‑sale functions.
• Promote company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Merchandising

Cashier

Job description

Ocean State Job Lot in Weymouth, MA is seeking a Store Specialist to deliver friendly, efficient customer service while handling complex POS transactions and merchandising duties. The role emphasizes teamwork and adherence to store policies.

This on-site, part-time position offers an Associate Discount of 30%, comprehensive benefits, and opportunities to contribute to store operations and customer satisfaction. Availability including nights and weekends is required.