Part-Time Retail Customer Experience Specialist

External Ocean State Job Lot; Weymouth (MA); On-site; USD 2,170,000 - 2,307,000; Part time

Benefits offered by this job

Associate discount

Wellbeing resources

Paid time off

Health insurance

Flex spending account

Short-term disability

Accolade care

Job summary

Ocean State Job Lot in Weymouth, MA is seeking a Store Specialist to support a positive customer experience. This on-site, part-time role handles customer service, complex POS transactions, and merchandising while guiding assigned associates and daily store operations.

The position emphasizes strong communication, merchandising standards, and adherence to company policies. It includes benefits like associate discounts and opportunities for PTO and health coverage.

Qualifications

• Experience in retail merchandising, customer service, or cashier roles is preferred.
• Basic math, reading skills, legible handwriting, and strong communication required.
• Full‑time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point‑of‑sale functions.
• Promote Company‑wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Merchandising

Basic math

Job description

Ocean State Job Lot in Weymouth, MA is seeking a Store Specialist to support a positive customer experience. This on-site, part-time role handles customer service, complex POS transactions, and merchandising while guiding assigned associates and daily store operations.

The position emphasizes strong communication, merchandising standards, and adherence to company policies. It includes benefits like associate discounts and opportunities for PTO and health coverage.