Full-Time Retail Store Specialist: Customer Service & Merchandising

Ocean-State-Job-Lot; Medway (MA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Employee discount 30%

Job summary

Ocean State Job Lot in Medway, MA is seeking a Retail Store Specialist (Customer Service/Merchandising) to deliver exceptional service, process complex POS transactions, and keep merchandise displays in top condition. This full-time on-site role includes nights and weekends and requires lifting up to 35 lbs.

The position involves training and coordinating associates, promoting store initiatives, and ensuring policy compliance while maintaining a safe shopping environment.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills required.
• Full-time associates must have availability to work nights and weekends.
• Must be 18 years of age or older.
• Requires ability to lift 35 lbs and perform tasks in a climate-controlled environment.

Responsibilities

• Build relationships by delivering exceptional customer service.
• Assist customers with inquiries, locate items, complete purchases, and perform advanced POS functions.
• Promote store initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays and restock as needed.
• Train and coordinate assigned associates and manage breaks per policy.
• Communicate issues and opportunities to store leadership.
• Maintain a safe and clean environment for customers and associates.
• Handle damages and returns according to procedures.

Skills

Customer service

Merchandising

Cashier

Job description

Ocean State Job Lot in Medway, MA is seeking a Retail Store Specialist (Customer Service/Merchandising) to deliver exceptional service, process complex POS transactions, and keep merchandise displays in top condition. This full-time on-site role includes nights and weekends and requires lifting up to 35 lbs.

The position involves training and coordinating associates, promoting store initiatives, and ensuring policy compliance while maintaining a safe shopping environment.