Customer Experience & Merchandising Specialist

Ocean-State-Job-Lot; Leominster (MA); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off (Sick time, Vacation, &H

Health & Wellness: Medical, Dental, V<

FSA

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is hiring a Store Specialist in Leominster, MA for a part-time, on-site role. You will handle customer service, complex POS transactions, and merchandising of assigned areas while upholding company policies.

The position requires prior retail experience, basic math/communication skills, and availability for nights/weekends. Benefits include an associate discount and various health and financial perks. Eligible for PTO and discounts.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Merchandising

Job description

Ocean State Job Lot is hiring a Store Specialist in Leominster, MA for a part-time, on-site role. You will handle customer service, complex POS transactions, and merchandising of assigned areas while upholding company policies.

The position requires prior retail experience, basic math/communication skills, and availability for nights/weekends. Benefits include an associate discount and various health and financial perks. Eligible for PTO and discounts.