Customer Experience Store Specialist (30% Discount)

Ocean-State-Job-Lot; Rockland (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Discount

Wellbeing resources

Paid time off

Health & wellness

FSA

Disability

Accolade Care

Job summary

Ocean State Job Lot in Rockland, MA is seeking a Store Specialist for a part-time, on-site role. The position involves customer service, POS transactions, and merchandising within assigned areas, while following company policies.

You’ll oversee store activities and support associates to maintain strong customer experiences. The role requires 18+ years, availability for nights/weekends, and prior retail experience.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Retail experience

Basic math

Verbal and written communication

Job description

Ocean State Job Lot in Rockland, MA is seeking a Store Specialist for a part-time, on-site role. The position involves customer service, POS transactions, and merchandising within assigned areas, while following company policies.

You’ll oversee store activities and support associates to maintain strong customer experiences. The role requires 18+ years, availability for nights/weekends, and prior retail experience.