In-Store Customer Experience Specialist

Belron; Waco (TX); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Health plan

401(k) with company match

PTO & holidays

Paid training

Job summary

Safelite is seeking a Customer Advocate in Texas to greet customers and manage administrative processes, scheduling, work orders and invoicing, delivering a memorable first impression during every interaction.

You will handle inbound calls and emails, verify orders, and ensure smooth operation across service issues, pricing, warranties, and reformats. Training is provided and travel up to 10% is possible.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma

Job description

Safelite is seeking a Customer Advocate in Texas to greet customers and manage administrative processes, scheduling, work orders and invoicing, delivering a memorable first impression during every interaction.

You will handle inbound calls and emails, verify orders, and ensure smooth operation across service issues, pricing, warranties, and reformats. Training is provided and travel up to 10% is possible.