Customer Experience Specialist

Talentify; Richmond (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate who will be the first impression for customers, greeting in-shop guests and handling calls, emails, and administrative tasks to ensure a smooth service experience.

You’ll manage work orders, invoices, scheduling, and insurance verification, while delivering world-class service in a fast-paced environment. Expect paid training, a strong benefits package, and travel up to 10% for coverage and collaboration.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate who will be the first impression for customers, greeting in-shop guests and handling calls, emails, and administrative tasks to ensure a smooth service experience.

You’ll manage work orders, invoices, scheduling, and insurance verification, while delivering world-class service in a fast-paced environment. Expect paid training, a strong benefits package, and travel up to 10% for coverage and collaboration.