Customer Experience Specialist - In-Store & Calls

Talentify; Warwick (RI); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with company match

Paid training

Paid time off

Job summary

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative tasks, scheduling, work orders, and invoicing while greeting customers in person and answering inbound calls and emails.

Responsibilities include welcoming in-shop customers, resolving concerns quickly, managing service inquiries (pricing, warranties, dispatch), and ensuring accurate work orders and insurance verification. Travel up to 10% may be required.

Qualifications

• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced environment.
• Present a professional appearance and wear PPE.
• Willingness to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, dispatch, and reschedules.
• Confirm and complete work order information, including insurance verification and parts.
• Process administrative tasks such as invoices, work orders, and credit memos.

Skills

Telephone operations

Customer service

Professional appearance

Travel up to 10%

Education

High School Diploma / GED

Job description

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative tasks, scheduling, work orders, and invoicing while greeting customers in person and answering inbound calls and emails.

Responsibilities include welcoming in-shop customers, resolving concerns quickly, managing service inquiries (pricing, warranties, dispatch), and ensuring accurate work orders and insurance verification. Travel up to 10% may be required.