Customer Experience Specialist

City Auto Glass, inc.; Montgomery (AL); On-site; USD 1,533,000 - 2,068,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

PTO & holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to be the first impression for customers by handling administrative tasks, scheduling, work orders and invoicing, and greeting customers in person. You will deliver a memorable experience with every interaction.

You will manage calls, emails, and faxes for service issues, pricing, warranties, and dispatch, ensuring smooth operations and high-quality service at all times.

Qualifications

• 1–3 years in telephone operations or business administration.
• Ability to provide world class customer service in a fast-paced operation.
• Professional appearance and ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and creatively.
• Manage calls, e-mails and faxes for service issues, pricing, warranties, and dispatch.
• Confirm and complete work order information, including insurance verification.
• Process invoices, work orders, credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Business administration

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate to be the first impression for customers by handling administrative tasks, scheduling, work orders and invoicing, and greeting customers in person. You will deliver a memorable experience with every interaction.

You will manage calls, emails, and faxes for service issues, pricing, warranties, and dispatch, ensuring smooth operations and high-quality service at all times.