Customer Experience Specialist

Talentify; Ontario (OR); On-site; USD 1,957,000 - 2,048,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid training

Health benefits

401(k) matching

Job summary

Safelite is seeking a Customer Advocate who serves as the first impression for customers by greeting them in shop, handling scheduling, work orders, invoicing, and answering inbound calls and emails with professionalism.

You’ll resolve customer concerns quickly, manage service issues and dealer orders, verify information, process invoices and credits, and support administrative tasks to keep operations running smoothly.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and efficiently, often with creative solutions.
• Handle incoming calls, emails and faxes for service issues, pricing, warranties, dispatch.
• Confirm and complete work order information, including insurance verification and missing information.
• Process invoices, work orders, and credit memos.
• Review orders from the national contact center and manage dealer part orders.
• All other duties as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate who serves as the first impression for customers by greeting them in shop, handling scheduling, work orders, invoicing, and answering inbound calls and emails with professionalism.

You’ll resolve customer concerns quickly, manage service issues and dealer orders, verify information, process invoices and credits, and support administrative tasks to keep operations running smoothly.