Customer Experience Specialist — In-Store & Admin

Safelite; Warwick (RI); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off and holidays

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to deliver exceptional customer experiences by greeting customers, handling inquiries, and efficiently coordinating service processes. The role involves managing calls, emails, and administrative tasks to keep operations smooth and accurate.

The ideal candidate brings 1–3 years of telephone or administrative experience, a professional appearance, and strong problem-solving skills to ensure high-quality outcomes in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years telephone operations or business administration experience preferred.
• Ability to provide world class customer service in a fast-paced environment.
• Professional appearance and PPE as required.
• Up to 10% travel may be required.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Handle incoming calls, emails, and faxes for service issues, pricing, warranties, dispatch, and scheduling.
• Verify and complete work order information, including insurance verification and parts needed.
• Process buyouts, invoices, work orders, credit memos, and rebills.
• Review orders from the national contact center and manage dealer part orders.
• Perform additional duties as assigned.

Skills

Telephone support

Customer service

Administrative tasks

Education

High School Diploma/GED/Equivalent

Tools

CRM software

Invoicing systems

Job description

Safelite is seeking a Customer Advocate to deliver exceptional customer experiences by greeting customers, handling inquiries, and efficiently coordinating service processes. The role involves managing calls, emails, and administrative tasks to keep operations smooth and accurate.

The ideal candidate brings 1–3 years of telephone or administrative experience, a professional appearance, and strong problem-solving skills to ensure high-quality outcomes in a fast-paced environment.