In-Store Customer Experience Specialist

LoanMax Title Loans; Smithville (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

Paid on-the-job training

Full-time stability

Career growth opportunities

Medical, dental, vision benefits

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and current customers with loan questions and payments. This in-person role involves evaluating vehicles, processing applications, and maintaining records while upholding company policies.

You'll engage customers with courtesy calls and ensure timely communication about accounts. The position offers full-time hours, in-store work, paid training, holidays, vacation, and benefits after the 91st day where

Qualifications

• Must be able to work full-time schedule listed above.
• Positive attitude and strong work ethic.
• Excellent communication skills.
• Detail-oriented and organized.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Customer service

Communication

Attention to detail

Positive attitude

Education

High school diploma or equivalent

Job description

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and current customers with loan questions and payments. This in-person role involves evaluating vehicles, processing applications, and maintaining records while upholding company policies.

You'll engage customers with courtesy calls and ensure timely communication about accounts. The position offers full-time hours, in-store work, paid training, holidays, vacation, and benefits after the 91st day where