In-Store Customer Care Specialist (Loans)

LoanMax Title Loans; Leavenworth (KS); On-site; USD 42,981,000 - 45,847,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

On-the-job training

Full-time, stable schedule

Career growth opportunities

Benefits after 91 days

Job summary

LoanMax Title Loans seeks a Customer Service Representative to assist potential borrowers and existing customers with loan questions, vehicle evaluation, and loan management. You will maintain regular communication on accounts and ensure compliance with policies and laws.

The role emphasizes honest, respectful service and strong customer interactions in a full-time store setting with stable hours.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills preferred.
• Detail-oriented and organized approach to tasks.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication

Positive attitude

Detail-oriented

Strong work ethic

Education

High school diploma or equivalent

Tools

Computer skills

Job description

LoanMax Title Loans seeks a Customer Service Representative to assist potential borrowers and existing customers with loan questions, vehicle evaluation, and loan management. You will maintain regular communication on accounts and ensure compliance with policies and laws.

The role emphasizes honest, respectful service and strong customer interactions in a full-time store setting with stable hours.