Full-Time Customer Experience Specialist (In-Store Loans)

LoanMax Title Loans; Pleasant Valley (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Training provided

Stable schedule

Career growth

Benefits after 91 days

Job summary

LoanMax Title Loans seeks a Customer Service Representative to assist potential borrowers and current customers with loan questions and vehicle evaluations. You will manage loan accounts, process payments, and maintain regular contact to ensure accurate records and compliant operations.

The role emphasizes honesty, respectful service, and a long-term career opportunity in a stable in-store environment with full-time hours and benefits after a qualifying period.

Qualifications

• Requires excellent communication skills and a positive, proactive approach.
• Detail-oriented with strong organizational skills and reliability.
• Experience with data entry and customer service is preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication skills

Positive attitude

Detail-oriented

Strong work ethic

Education

High school diploma or equivalent

Job description

LoanMax Title Loans seeks a Customer Service Representative to assist potential borrowers and current customers with loan questions and vehicle evaluations. You will manage loan accounts, process payments, and maintain regular contact to ensure accurate records and compliant operations.

The role emphasizes honesty, respectful service, and a long-term career opportunity in a stable in-store environment with full-time hours and benefits after a qualifying period.