Full-Time Customer Experience Specialist – In-Store Loans

LoanMax Title Loans; Shawnee (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

On-the-job training

Full-time schedule

Career growth

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and current customers with loan questions, evaluate vehicles, and manage loan accounts. The role emphasizes honest, respectful service and strong communication. In-store, full-time schedule with opportunities for growth.

Candidates should have a high school diploma or equivalent and be detail-oriented, organized, and possess excellent communication skills. Background checks may be required.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.
• Positive attitude and strong work ethic.
• Excellent communication skills.
• Detail-oriented and organized.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Excellent communication skills

Positive attitude

Detail-oriented

Organized

Education

High school diploma or equivalent

Job description

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and current customers with loan questions, evaluate vehicles, and manage loan accounts. The role emphasizes honest, respectful service and strong communication. In-store, full-time schedule with opportunities for growth.

Candidates should have a high school diploma or equivalent and be detail-oriented, organized, and possess excellent communication skills. Background checks may be required.