Customer Experience Specialist - In-Store Loans (Full-Time)

LoanMax Title Loans; Weston (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

Paid on-the-job training

Full-time schedule

Career growth opportunities

Medical benefits

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to support potential borrowers and existing customers. The role involves answering questions about loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers.

By handling courtesy calls and ensuring policy compliance, you will be central to delivering honest, respectful service and helping customers manage their accounts effectively.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.
• Must be able to pass a company background screening, which may include criminal, credit, and employment verification.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication skills

Positive attitude

Strong work ethic

Detail oriented

Team player

Education

High school diploma or equivalent

Job description

LoanMax Title Loans is seeking a Customer Service Representative to support potential borrowers and existing customers. The role involves answering questions about loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers.

By handling courtesy calls and ensuring policy compliance, you will be central to delivering honest, respectful service and helping customers manage their accounts effectively.