In-Store Customer Service Specialist - Loans & Payments

LoanMax Title Loans; Gladstone (MO); Sur place; USD 21 000 - 22 000; Plein temps

Avantages offerts par ce poste

Competitive pay

6 paid holidays

Paid vacation

Paid on-the-job training

Full-time, stable schedule

Career growth opportunities

Medical, dental, vision, and other Vol

Résumé du poste

LoanMax Title Loans is hiring a Customer Service Representative to assist borrowers and customers with loan questions, evaluate vehicle value, manage loans and payments, and ensure compliant communications. You will be a central point of contact, delivering friendly, accurate service in a fast-paced store environment.

The role emphasizes thorough data entry, proper records maintenance, and courteous outreach to customers, with a focus on integrity and professional interaction.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.
• Excellent communication skills are essential.

Responsabilités

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Connaissances

Excellent communication

Positive attitude

Detail-oriented

Strong work ethic

Formation

High school diploma or equivalent

Outils

Computer

Data entry

Description du poste

LoanMax Title Loans is hiring a Customer Service Representative to assist borrowers and customers with loan questions, evaluate vehicle value, manage loans and payments, and ensure compliant communications. You will be a central point of contact, delivering friendly, accurate service in a fast-paced store environment.

The role emphasizes thorough data entry, proper records maintenance, and courteous outreach to customers, with a focus on integrity and professional interaction.