In-Store Customer Experience & Sales Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Fayetteville (NC); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Résumé du poste

Kimbrell’s Furniture in Fayetteville, NC seeks a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will build relationships with customers, guide them through purchasing, and ensure a seamless journey from initial engagement to ongoing account support.

Collaborate with the store team to drive business, enhance satisfaction, and uphold a high-performing retail environment.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.
• Ability to thrive in a fast-paced, team-oriented retail environment.

Responsabilités

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism.
• Process payments, maintain accurate records, and protect customer information in accordance with company policies.
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems.
• Collaborate with team members to ensure efficient store performance and a positive work environment.
• Perform other duties as assigned

Connaissances

Customer service

Communication

Sales-oriented

Financial transactions

Organizational multitasking

Team collaboration

Formation

High school diploma or equivalent

Outils

POS systems

Description du poste

Kimbrell’s Furniture in Fayetteville, NC seeks a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will build relationships with customers, guide them through purchasing, and ensure a seamless journey from initial engagement to ongoing account support.

Collaborate with the store team to drive business, enhance satisfaction, and uphold a high-performing retail environment.