Retail Customer Experience & Sales Specialist

Kimbrells; Asheboro (NC); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture in Asheboro, NC is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience, support sales, and guide customers through the purchasing journey.

You will partner with the store team to drive business, handle transactions, answer questions, and maintain accurate records while providing friendly service. This role offers opportunities for advancement and a collaborative, growth-oriented environment.

Qualifications

• High school diploma or equivalent preferred; relevant experience may be considered
• Strong customer service and interpersonal skills
• Excellent communication and relationship-building abilities
• Sales-minded with a passion for helping customers
• Bilingual English-Spanish a plus depending on store staffing needs

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across interactions
• Build customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Sales oriented

Communication

Bilingual English-Spanish

Education

High school diploma or equivalent

Tools

POS systems

Job description

Kimbrell’s Furniture in Asheboro, NC is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience, support sales, and guide customers through the purchasing journey.

You will partner with the store team to drive business, handle transactions, answer questions, and maintain accurate records while providing friendly service. This role offers opportunities for advancement and a collaborative, growth-oriented environment.